Stakeholder management

• Support the organisation through change, including partnering with specific departments or functions
• Plan for returning to the office and managing those who wish to continue to work from home
• Build the workforce needed in the future with an eye on digital skills, coaching, retention, diversity, inclusion and succession planning

Operational delivery

• Accelerate improvements in the quality and timeliness of data to enable better-informed decisions, and aid forecasting and scenario modelling
• Improve processes and automation for efficiency and business continuity, including consideration of robotic process automation (RPA), AI, outsourcing and the cloud
• Prepare for increased audit scrutiny and narrative reporting requirements

Business protection

• Update risk registers and capturing key risk indicators (KRIs)
• Ensure robust audit trails for CJRS claims and any NMW impact
• Monitor and manage cash flow to ensure future requirements can be met, including payment of deferred balances
• Improve the quality of cyber security, strengthen supply chain resilience, prepare for Brexit, and update corporate governance appropriately

Value creation

• Redefine the strategy and operating model of the business to protect against the future or make the most of opportunities
• Reduce costs and save cash via working capital management and tax planning
• Launch investment projects to get 'future fit', strengthen resilience, improve innovation and enable agile M&A