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The financial services NED network: Consumer Duty

Watch a recap of our first forum of the year to gain insight and guidance on responding to the new Consumer Duty.

Here’s what we covered:

  • how new principles and cross-cutting rules will impact your approach to specific customer outcomes
  • implications for business functions
  • Consumer Duty and governance
  • how NEDs can support their firms to deliver proportionate and measurable responses to the FCA's expectations