Consumer Duty – outcomes monitoring for general insurance
ArticleThe FCA's published its Consumer Duty review of good and poor practices in outcomes monitoring. We explore how general insurance firms can improve practices.
By: Vivian Lagan
06 Aug 2026 7 min read

In April 2026, the PRA finalised an amendment under LIAF01/26, requiring banks using the internal models (IM) approach to assess any models that are used in stress testing against SS1/23 instead of SS3/18. On the surface, this read like housekeeping and was introduced with little fanfare. But in practice, it has closed a gap that existed since 2023, to ensure stress testing and ICAAP models are held to the same standard as credit and market risk. As such, it reflects a genuine tightening of UK model risk standards and IM banks need to take action to ensure they continue to comply with PRA expectations.
For any bank running IFRS 9 or ECL models that feed into stress testing or the ICAAP, which is most of them, this puts those models explicitly in scope of SS1/23 level governance. Independent challenge, documented validation and clear ownership are no longer good practice, they’re now essential requirements.
However, it’s important to be realistic about how much of this is genuinely new. SS1/23 has applied to capital models since 2024, so a bank with a mature model risk function should already have a model inventory, PMA governance and documentation standards that meet the standard bar. So, the focus isn’t on creating new capabilities, it’s about extending existing capabilities to include stress-testing and ICAAP models that have historically sat outside that structure.
To ensure the model risk framework reaches the newly in-scope models, firms can look at three key areas, as outlined below.
SS1/23 doesn't just apply the same five principles to stress-testing models. It folds them into the same accountability structure as capital models. In practice, firms need to make the following changes:
In addition to the above, SS1/23 covers interpretability, explainability and the use of newly advanced modelling approaches. As such, where any part of the ECL model uses machine learning (ML), then SS1/23 principles apply to it directly. This would typically include ML-based segmentation in probability of default (PD) or loss given default (LGD) models, among others.
Most firms currently run two reporting cycles. One is a self-assessment against SS3/18 for stress-testing models, and the other is a separate one against SS1/23 for capital models, often going to different committees on different timetables. Bringing both models under SS1/23 aims to remove that duplication and firms can begin to consolidate their reporting processes, including:
SS3/18 already expected stress-test model documentation detailed enough for an independent third party to understand and, in principle, replicate the results. So, that core standard isn’t new but SS1/23 is more prescriptive in two key areas. Its PMA sub-principles ask firms to document their criteria for calculating, reducing and removing each adjustment, not just record that the judgement was applied. Similarly, its model inventory sub-principles ask for specific fields to be kept current, including the date a model was last validated and when it is next due, rather than a general expectation for those records to exist.
For IFRS 9/ECL models used in stress testing or ICAAP, documentation should cover the following.
Firms whose stress-test model documentation has solely focused on the core replicability standard, will likely find gaps against SS1/23's expectations for PMAs and inventory upkeep.
Alongside the SS3/18 amendment, the PRA has added a clarifying footnote to SS1/23 confirming that compliance is not a condition of gaining internal model approval in the first place. This isn’t entirely new, as SS1/23 gives firms with newly granted IM approval 12 months to comply. But the PRA has explicitly stated that SS1/23 readiness itself cannot be used as a reason to withhold IM approval.
Some firms had found the PRA’s stance ambiguous on this point, so the clarification removes an element of uncertainty from the approval process. This gives firms more room to plan effective governance processes and appropriate resources, rather than attempting to be fully compliant on day one.
While the changes within LIAF01/26 won't require a full transformation programme, but it confirms SS1/23 as the gold standard for model risk governance at IM-approved banks. However, it’s important to note that firms without IM approval continue to follow SS3/18 for stress-testing models, so the change doesn't retire the older standard altogether.
For firms with mature capital model governance already in place, the changes are largely an extension exercise rather than a fresh implementation. To bring stress-testing and capital models under one model risk management approach, firms can get started by:
For further information on model risk management in banking, contact Vivian Lagan.
The FCA's published its Consumer Duty review of good and poor practices in outcomes monitoring. We explore how general insurance firms can improve practices.
Stay up to date with our latest round up of financial regulation.
Payment and e-money firms must maintain a resolution pack and a wind-down plan to support faster fund returns after insolvency. Here is what's changed.