Vulnerable customers: Using AI to enable good outcomes
ArticleThe Financial Conduct Authority expects financial services firms to support customers with characteristics of vulnerability. AI is a key tool for doing it.
I'm a data and regulatory management specialist with over 20 years of experience focused on data, analytics, regulation, change, and transformation.
My career includes senior roles in consulting and industry, including major British and German banks delivering complex data and change agendas: delivering critical data programmes, data governance frameworks, data lineage, regulatory change, regulatory portfolio management, regulatory and control assurance, KYC, and remediation programmes. In addition, I have significant experience of delivering maturity assessments, assurance, strategic alignment, governance models, process standardisation, and portfolio management practices across businesses and IT.
Some of my recent experiences include establishing the data management function in a bank from scratch, setting up a data governance framework, leading an independent assurance and oversight function for a major British bank’s regulatory portfolio, and serving as programme director for large scale transformation programmes.
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The Financial Conduct Authority expects financial services firms to support customers with characteristics of vulnerability. AI is a key tool for doing it.
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