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Vulnerable customers: Using AI to enable good outcomes Article

The Financial Conduct Authority expects financial services firms to support customers with characteristics of vulnerability. AI is a key tool for doing it.

Nikhil Asthana
Peter Lovegrove
| 6 min read | 03 Oct 2025
Data programme assurance: how to make your data compliant and effective Article

Firms must have robust data frameworks. Data solution assurance helps meeting regulatory and internal requirements.

Nikhil Asthana
| 21 Nov 2024
Voice analytics: improving customer support compliance Article

Voice-to-text transcription can make understanding sentiment and identifying vulnerability in customers calls easier.

Nikhil Asthana
| 5 min read | 14 Mar 2023
Building trust through data quality tools Article

How to get your data into shape, free up your data scientists and empower confident decision making.

Nikhil Asthana
| 6 min read | 13 Mar 2023
Controls automation: journal management transformation Article

Automated and effective governance, management and monitoring: transforming journal management.

Nikhil Asthana
| 3 min read | 11 Jan 2023
Seven core steps to building an ESG data framework Article

Developing a robust ESG data framework can help FS firms deliver on sustainability commitments.

Nikhil Asthana
| 4 min read | 01 Nov 2022
Adding value to data: offensive and defensive strategies Article

Defensive data capabilities are important, but an offensive data strategy adds even more value to your organisation.

Nikhil Asthana
| 08 Apr 2021
Developing data strategy: a framework for success Article

Developing data strategy is vital for growth: we explain the steps to success for building a data strategy framework

Nikhil Asthana
| 04 Mar 2021
Assessing your digital maturity model Article

Digital transformation remains a priority for the financial sector, and COVID-19 has increased adoption of digital services.

Nikhil Asthana
| 28 Jan 2021