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Vulnerable customers: Using AI to enable good outcomes
Vulnerable customers: Using AI to enable good outcomes Vulnerable customers: Using AI to enable good outcomes
The Financial Conduct Authority expects financial services firms to support customers with characteristics of vulnerability. AI is a key tool for doing it.
Nikhil Asthana
Paul Willis
Peter Lovegrove
| 6 min read | 03 Oct 2025
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Article Data programme assurance: how to make your data compliant and effective
Firms must have robust data frameworks. Data solution assurance helps meeting regulatory and internal requirements.
Nikhil Asthana
Nikhil Asthana
| 21 Nov 2024
Voice analytics: improving customer support compliance
Article Voice analytics: improving customer support compliance
Voice-to-text transcription can make understanding sentiment and identifying vulnerability in customers calls easier.
Nikhil Asthana
Nikhil Asthana
| 5 min read | 14 Mar 2023
Building trust through data quality tools
Article Building trust through data quality tools
How to get your data into shape, free up your data scientists and empower confident decision making.
Nikhil Asthana
Nikhil Asthana
| 6 min read | 13 Mar 2023
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Article Controls automation: journal management transformation
Automated and effective governance, management and monitoring: transforming journal management.
Nikhil Asthana
Nikhil Asthana
| 3 min read | 11 Jan 2023
Seven core steps to building an ESG data framework
Article Seven core steps to building an ESG data framework
Developing a robust ESG data framework can help FS firms deliver on sustainability commitments.
Nikhil Asthana
Nikhil Asthana
| 4 min read | 01 Nov 2022
Adding value to data: offensive and defensive strategies
Article Adding value to data: offensive and defensive strategies
Defensive data capabilities are important, but an offensive data strategy adds even more value to your organisation.
Nikhil Asthana
Nikhil Asthana
| 08 Apr 2021
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Article Developing data strategy: a framework for success
Developing data strategy is vital for growth: we explain the steps to success for building a data strategy framework
Nikhil Asthana
Nikhil Asthana
| 04 Mar 2021
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Article Assessing your digital maturity model
Digital transformation remains a priority for the financial sector, and COVID-19 has increased adoption of digital services.
Nikhil Asthana
Nikhil Asthana
| 28 Jan 2021