Back-up service facilitation: readiness cannot be assumed
ArticleBack-up servicing has moved from a documentation formality to a live risk management issue.
Tune in for the latest regulatory developments shaping the UK financial services landscape and find out what these mean for you.
Contents
In this episode David Morrey and Ben Farmer discuss the Financial Conduct Authority's (FCA) new rules on tackling non-financial misconduct. The rules, which previously only applied to banks, will be extended to 37,000 non-bank financial service firms from September 2026.
The conversation covers:
- CP24/27: advice guidance boundary review from the FCA – the implications and long-term risks of targeted support for firms and the role of the Financial Ombudsman Service (FOS)
- DP25/2: the FCA's mortgage rule review and rebalancing risk appetite in the market
- CP25/19: ancillary activities test and chapter 6 systematic internalises from the FCA, which aim to dilute MiFID II rules
- the FCA's payments Consumer Duty multi-firm review, highlighting criticisms similar to those faced by insurance and investment firms
- the FOS's annual complaints data and insights 2024/2025
- the FCA's whistleblowing data
- buy now pay later regulation – how the FCA is cracking down on non-financial misconduct.
Subscribe to the series today
Host
-
David Morrey
I am a partner in our Financial Services Regulatory Advisory practice where I help clients dealing with the challenges of current regulation or emerging requirements.View Profile -
Ben Farmer
I support our financial services clients in meeting their regulatory obligations; focusing on conduct risk and customer outcomes.View Profile
Read our related insights, reports and more
In conversation with Bob Wigley, Chair of UK Finance
Episode 91UK financial services regulation is entering a critical delivery phase, and the sector can't afford to get it wrong. In this episode, Alex Ellerton, Head of Financial Services, and Chris Laverty, Head of Financial Services Restructuring, are joined Bob Wigley, UK Finance Chair, to unpack three of the biggest questions facing UK banking right now.
Your guide to this week in regulation
TechnicalStay up to date with our latest round up of financial regulation.
Get the latest insights, events and guidance
Straight into your inbox