Back-up service facilitation: readiness cannot be assumed
ArticleBack-up servicing has moved from a documentation formality to a live risk management issue.
It’s been over a year since the financial services industry began embedding the Consumer Duty for existing products. The FCA’s relentless focus on good consumer outcomes is reshaping the landscape.
Contents
In our latest podcast episode Blandine Arzur-Kean is joined by regulatory experts David Morrey, Peter Lovegrove, and Supriya Manchanda to discuss:
- the impact of the Consumer Duty
- challenges firms are facing around management information, data, outcomes testing, and ensuring good results for customers
- product governance and fair value assessments
- future of conduct regulation
- opportunities with AI
Do you need guidance on the Consumer Duty? You can get regular updates from our dedicated hub. Visit our Consumer Duty Hub here.
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Host
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David Morrey
I am a partner in our Financial Services Regulatory Advisory practice where I help clients dealing with the challenges of current regulation or emerging requirements.View Profile -
Blandine Arzur-Kean
I lead the regulatory advisory insurance practice in Financial Services. I advise clients across the insurance industry and other sectors.View Profile -
Peter Lovegrove
I am part of our regulatory advisory practice, with over 18 years’ experience in compliance, regulatory and consultancy roles in the financial services industry.View Profile -
Supriya Manchanda
I joined the firm as a Partner, in the Financial Services Group, in 2023. With over 25 years’ experience within Treasury, Risk, Compliance and Governance.View Profile
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