Back-up service facilitation: readiness cannot be assumed
ArticleBack-up servicing has moved from a documentation formality to a live risk management issue.
The FCA has published an insight setting out examples of good and bad practice that it has observed in firms' implementation of the Consumer Duty.
David Morrey and Ben Farmer discuss the FCA’s thematic feedback on the implementation, highlighting good and bad practices. Other developments discussed include: the FCA’s intervention in the GAP insurance market, the PRA’s sector letters for insurance and banking, and a significant consultation on how the FCA Enforcement approach could change.
Host
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David Morrey
I am a partner in our Financial Services Regulatory Advisory practice where I help clients dealing with the challenges of current regulation or emerging requirements.View Profile -
Ben Farmer
I support our financial services clients in meeting their regulatory obligations; focusing on conduct risk and customer outcomes.View Profile
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