Consumer Duty – outcomes monitoring for general insurance
ArticleThe FCA's published its Consumer Duty review of good and poor practices in outcomes monitoring. We explore how general insurance firms can improve practices.
In this episode David Morrey and Ben Farmer discuss learnings from the collapse of SVB, the FCA Business Plan, the Financial Services and Markets Bill's progress through the House of Lords, and the first consultation on the Senior Managers and Certification Regime – sharing insight on how firms and consumers can prepare for the changes ahead.
Host
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David Morrey
I am a partner in our Financial Services Regulatory Advisory practice where I help clients dealing with the challenges of current regulation or emerging requirements.View Profile -
Ben Farmer
I support our financial services clients in meeting their regulatory obligations; focusing on conduct risk and customer outcomes.View Profile
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Your guide to this week in regulation
TechnicalStay up to date with our latest round up of financial regulation.
Payment firms: Wind-down and resolution planning – from theory to operational reality
ArticlePayment and e-money firms must maintain a resolution pack and a wind-down plan to support faster fund returns after insolvency. Here is what's changed.