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Is simplicity key to maintaining a competitive edge?
Article Is simplicity key to maintaining a competitive edge?
Staying competitive doesn’t need to be about re-inventing the wheel. It’s about giving your customers what they need and finding the simplest route to get there.
6 min read | 14 Mar 2023
Voice analytics: improving customer support compliance
Article Voice analytics: improving customer support compliance
Voice-to-text transcription can make understanding sentiment and identifying vulnerability in customers calls easier.
Nikhil Asthana
Nikhil Asthana
| 5 min read | 14 Mar 2023
Automated claims processing – how can insurers avoid the pitfalls?
Article Automated claims processing – how can insurers avoid the pitfalls?
Successful deployment of automated claims-processing in insurance depends on maintaining a smooth customer journey.
8 min read | 14 Mar 2023
Building trust through data quality tools
Article Building trust through data quality tools
How to get your data into shape, free up your data scientists and empower confident decision making.
Nikhil Asthana
Nikhil Asthana
| 6 min read | 13 Mar 2023
Key issues facing consumer credit firms in 2023
Article Key issues facing consumer credit firms in 2023
Get up to date with our review of the issues facing consumer credit firms now.
Will Stagg
Jarred Erceg
| 7 min read | 08 Mar 2023
What 'Dear CEO' letter means for wholesale broker firms
Article What 'Dear CEO' letter means for wholesale broker firms
Key points from the FCA’s latest portfolio letter outlining its approach to wholesale broker firms.
4 min read | 08 Mar 2023
2022 UK Insurance Stress Test: key findings
Article 2022 UK Insurance Stress Test: key findings
Find out what the PRA had to say in its recent letter on key findings from the Insurance Stress Test 2022.
8 min read | 07 Mar 2023
IFRS 17 – a post-implementation calendar
Article IFRS 17 – a post-implementation calendar
How are firms managing IFRS-17? Find out what you can expect in the months ahead with our quarterly guide.
Simon Perry
Natalia Mirin
| 6 min read | 07 Mar 2023
Actions to take to maximise the impact of your energy strategy
Article Actions to take to maximise the impact of your energy strategy
Turning energy strategy measures into practical actions takes time and the right advice. Our experienced, expert speakers suggest key steps for achieving a cost-effective energy strategy, while maximising the impact.
4 min read | 28 Feb 2023
Consumer Duty: building the right culture
Article Consumer Duty: building the right culture
Consumer duty rules bring new standards of care for retail customers, but implementation relies on a culture shift.
5 min read | 28 Feb 2023
Basel 3.1: getting started with the PRA’s plan
Article Basel 3.1: getting started with the PRA’s plan
The PRA recently published its long-awaited implementation plans for Basel 3.1, we look at the implications for you.
Paul Young
Paul Young
| 10 min read | 20 Feb 2023
Third-party risk management – how insurers can step up
Article Third-party risk management – how insurers can step up
The insurance sector is concerned with third party risk, but monitoring these complex relationships is no mean feat.
6 min read | 20 Feb 2023
Stonewall Gold Employer: our LGBTQIA+ inclusion journey
Article Stonewall Gold Employer: our LGBTQIA+ inclusion journey
We have been awarded Gold Employer in the latest Stonewall rankings, making us a top employer for LGBTQIA+ inclusion.
5 min read | 15 Feb 2023
Five steps to improve supply chain cyber security
Article Five steps to improve supply chain cyber security
Supply chain cyber security is a top concern for financial services. Find out the risks and how to meet best practice.
Ankur Aeran
Ankur Aeran
| 6 min read | 13 Feb 2023
Integrated assurance: an insurance must-have for 2023
Article Integrated assurance: an insurance must-have for 2023
Integrated assurance offers a more holistic approach to risk management so why are many firms wary of the technique?
4 min read | 13 Feb 2023
IR35 tax reforms: HMRC answers our questions
Article IR35 tax reforms: HMRC answers our questions
The IR35 tax reforms come in to force in April 2021. We talked to HMRC about the new rules for off-payroll workers.
Jonathan Berger
Jonathan Berger
| 06 Feb 2023
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