Consumer Duty – outcomes monitoring for general insurance
ArticleThe FCA's published its Consumer Duty review of good and poor practices in outcomes monitoring. We explore how general insurance firms can improve practices.
David Morrey and Ben Farmer discuss the regulatory issues that they expect will have a significant impact on the financial services sector in 2025, including motor finance remediation and the future of the FCA Handbook.
They also ask what the growth agenda (and the Chancellor’s Christmas challenge to each regulator) will mean in practice.
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Host
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David Morrey
I am a partner in our Financial Services Regulatory Advisory practice where I help clients dealing with the challenges of current regulation or emerging requirements.View Profile -
Ben Farmer
I support our financial services clients in meeting their regulatory obligations; focusing on conduct risk and customer outcomes.View Profile
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Payment firms: Wind-down and resolution planning – from theory to operational reality
ArticlePayment and e-money firms must maintain a resolution pack and a wind-down plan to support faster fund returns after insolvency. Here is what's changed.