Consumer Duty – outcomes monitoring for general insurance
ArticleThe FCA's published its Consumer Duty review of good and poor practices in outcomes monitoring. We explore how general insurance firms can improve practices.
Tune in for the latest regulatory developments shaping the UK financial services landscape and what these mean for you.
Contents
In this episode, David Morrey and Ben Farmer examine the FCA’s proposals to simplify complaints reporting, including the removal of group-level submissions and the introduction of standardised six-monthly intervals. They also talk about the FCA’s review of the Register, updates to value assessments for authorised fund managers, and the final rules for trading unlisted securities under the new Private Intermittent Securities and Capital Exchange System (PISCES) regime.
You'll also hear about:
- the Government's plans to regulate Buy Now, Pay Later products
- phase one of the Consumer Credit Act reform
- FCA considerations for a motor finance redress scheme
- updates to the FCA’s enforcement guide
- PRA’s consultation on Pillar 2A for banks
- the Financial Ombudsman’s proposal to revise the 8% statutory interest rate
- global enforcement trends targeting financial influencers.
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Host
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David Morrey
I am a partner in our Financial Services Regulatory Advisory practice where I help clients dealing with the challenges of current regulation or emerging requirements.View Profile -
Ben Farmer
I support our financial services clients in meeting their regulatory obligations; focusing on conduct risk and customer outcomes.View Profile
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