Back-up service facilitation: readiness cannot be assumed
ArticleBack-up servicing has moved from a documentation formality to a live risk management issue.
In our final episode of the year, David Morrey and Ben Farmer discuss the latest updates on the motor finance saga, where the Supreme Court has expedited an appeal involving Close Brothers, and the FCA's involvement in urging a swift resolution.
Contents
The conversation also covers other topics related to this regulator:
- Consumer Duty feedback, and review of it in annual reports
- Insight on complaints and root cause analysis
- Consultation on the 'name and shame' rules
- Changes around MiFID in the FCA handbook
Other topics include reporting requirements for life insurers, advice guidance boundary review, and the Barclays fine settlement related to the Qatari investment disclosure case.
Read more about these updates
2024-2025 priorities for Consumer Duty
The FCA on the Consumer Duty in board reports
Complaints root cause analysis and areas for improvement
PRA CP on liquidity reporting for insurance
CP 24/27 advice guidance boundary
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Authors
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David Morrey
I am a partner in our Financial Services Regulatory Advisory practice where I help clients dealing with the challenges of current regulation or emerging requirements.View Profile -
Ben Farmer
I support our financial services clients in meeting their regulatory obligations; focusing on conduct risk and customer outcomes.View Profile
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