Consumer Duty – outcomes monitoring for general insurance
ArticleThe FCA's published its Consumer Duty review of good and poor practices in outcomes monitoring. We explore how general insurance firms can improve practices.
In this episode we discuss the latest developments and challenges in the motor finance industry.
Irina Velkova is joined by two of her Grant Thornton colleagues; fellow Director, Darren Castle, and Supriya Manchanda, Partner, as well as Adrian Dally, Motor Finance and Strategy Director at the Finance and Leasing Association.
The podcast looks at the FCA’s investigation into the historical discretionary commission arrangements and potential implications for consumers, lenders, dealers, and brokers.
They also discuss the regulator's actions and timelines for reviewing the DCAs and assessing consumer harm and potential redress. Finally, the panel also explain best practices and preparations that firms should be doing now to deal with the complaints.
Host
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Irina Velkova
As a regulatory advisory practice director, I advise firms on new regulations, implement improved structures and processes, and work with board and c-suite stakeholders to resolve governance and regulatory issues.View Profile -
Supriya Manchanda
I joined the firm as a Partner, in the Financial Services Group, in 2023. With over 25 years’ experience within Treasury, Risk, Compliance and Governance.View Profile -
Darren Castle
I have 30 years’ experience in the financial services industry, with 20 at Grant Thornton. I've been involved in a range of assignments for regulated firms, focusing primarily on how they treat their retail customers.View Profile
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Payment firms: Wind-down and resolution planning – from theory to operational reality
ArticlePayment and e-money firms must maintain a resolution pack and a wind-down plan to support faster fund returns after insolvency. Here is what's changed.