Consumer Duty – outcomes monitoring for general insurance
ArticleThe FCA's published its Consumer Duty review of good and poor practices in outcomes monitoring. We explore how general insurance firms can improve practices.
The insurance industry is undergoing a transformative journey driven by digital innovation, regulatory scrutiny, and enhanced consumer expectations. In our latest podcast, Head of Financial Services, Alex Ellerton, is joined by Rob Benson, Partner, Head of Insurance, and Stuart Riddell, Director, to explore the key themes for the sector in 2024. The conversation covers Consumer Duty, AI, climate and sustainability, data and governance, and M&A.
Host
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Alex Ellerton
Alex Ellerton - I advise clients across the retail financial services sector on regulatory matters. With a particular focus on banking, lending, wealth management and retail intermediary firms, I regularly work with senior management teams to identify practical and proportionate responses to regulatory challenges.View Profile -
Rob Benson
I am the head of financial services, business risk services and have over 20 years' experience working within the financial sector, providing internal audit and controls advisory support.View Profile
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Payment firms: Wind-down and resolution planning – from theory to operational reality
ArticlePayment and e-money firms must maintain a resolution pack and a wind-down plan to support faster fund returns after insolvency. Here is what's changed.