Consumer Duty – outcomes monitoring for general insurance
ArticleThe FCA's published its Consumer Duty review of good and poor practices in outcomes monitoring. We explore how general insurance firms can improve practices.
Meeting New Operational Resilience Expectations
Episode 25
By: Irina Velkova
27 Aug 2022 44 min listen
The new operational resilience rules have been effective since March 2022, forcing firms to think much more about how they communicate with customers when disruption does occur. Further regulatory developments are expected in the upcoming period to 2025, which will require firms to transition into new requirements.
In this episode, Irina Velkova is joined by Joanne Johnson, Head of Operational Resilience and End-to-End Controls at Wesleyan, and David Young, Associate Director at Grant Thornton UK LLP, for a conversation around how operational resilience is becoming a priority for firms.
Host
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Irina Velkova
As a regulatory advisory practice director, I advise firms on new regulations, implement improved structures and processes, and work with board and c-suite stakeholders to resolve governance and regulatory issues.View Profile
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