In our latest CPD technical update webinar, we explained how the new principles and cross-cutting rules have affected customer outcomes, and how firms are responding to the challenge.
By watching the webinar, you'll earn one CPD point and learn about:
- What the Consumer Duty is and its reach
- The impact the Duty has had in the last year on financial service firms
- Where the FCA is expecting further progress
- Examples of good practice and areas for improvement
- What's next for the Consumer Duty?
Catch up on demand:
Authors
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David Morrey I am a partner in our Financial Services Regulatory Advisory practice where I help clients dealing with the challenges of current regulation or emerging requirements.View Profile -
Blandine Arzur-Kean I lead the regulatory advisory insurance practice in Financial Services. I advise clients across the insurance industry and other sectors.View Profile -
Ben Farmer I support our financial services clients in meeting their regulatory obligations; focusing on conduct risk and customer outcomes.View Profile