Voice-to-text transcription can make understanding sentiment and identifying vulnerability in customers calls easier.
Stay informed on financial services internal audit with our 2022/2023 annual report
Successful deployment of automated claims-processing in insurance depends on maintaining a smooth customer journey.
How to get your data into shape, free up your data scientists and empower confident decision making.
The Financial Conduct Authority (FCA) has released the sixth edition of the Regulatory Initiatives Grid.
Key points from the FCA’s latest portfolio letter outlining its approach to wholesale broker firms.
Find out what the PRA had to say in its recent letter on key findings from the Insurance Stress Test 2022.
How are firms managing IFRS-17? Find out what you can expect in the months ahead with our quarterly guide.
We helped a company build their own data-quality management capability- using AI to identify and resolve issues
The FCA's Consumer Duty regulation sets higher and clearer expectations for financial services firms, requiring them to put customers’ needs first.
Consumer duty rules bring new standards of care for retail customers, but implementation relies on a culture shift.
The PRA recently published its long-awaited implementation plans for Basel 3.1, we look at the implications for you.
The insurance sector is concerned with third party risk, but monitoring these complex relationships is no mean feat.
2022 gave us new operational resilience expectations, the new Consumer Duty, a magnified outlook on climate change and biodiversity.
Supply chain cyber security is a top concern for financial services. Find out the risks and how to meet best practice.
ESG expectations are becoming increasingly complex. We help you stay up to date with the key concerns and risks.