As head of operations my focus is on building and sustaining an operating model which supports profitable growth, improvements in the quality of everything we do and making doing business easier for our people. This involves simplifying the way we operate, within an agile and supportive environment, which will drive excellent client service. I am also a member of the .
I previously led our London audit and tax business and our people and client experience function, and continue to be involved in ensuring our industry group and specialist services teams deliver the highest levels of client service and quality. As an audit partner I ensure our industry group and specialist services teams deliver to the highest level. I have a particular focus on the automotive, technology and service sectors.
I have also historically led work on social mobility, I still sit on the Access Accountancy Patron Group – a collaboration of firms and professional bodies - that provides those from lower socio-economic backgrounds access to the accountancy profession.