It’s been over a year since the financial services industry began embedding the Consumer Duty for existing products. The FCA’s relentless focus on good consumer outcomes is reshaping the landscape.
The FCA has published its findings regarding firms’ claims-handling processes for vehicles which have been stolen or written-off. We take a closer look at at these findings and outlines key next steps for insurers.
The Treasury Committee has released their report exploring diversity, equity and inclusion (DE&I) in financial services. We take a look at the report and the key implications for firms.