The financial services NED network: Consumer Duty

Watch a recap of our first forum of the year to gain insight and guidance on responding to the new Consumer Duty.

Here’s what we covered:

• how new principles and cross-cutting rules will impact your approach to specific customer outcomes
• implications for business functions
• Consumer Duty and governance
• how NEDs can support their firms to deliver proportionate and measurable responses to the FCA's expectations

Speakers:

Alex Ellerton, Partner, Regulatory, Financial Services

Tim Reid, Managing Director, Financial Services

Paul Willis, Managing Director, Financial Services

Further guidance and support:

• Financial services hot topics 2022 - podcast