Insights

Article What’s next for Consumer Duty?

FCA outlines 2025/26 Consumer Duty priorities, including wholesale firm guidance, outcome reviews, and plans to simplify regulation.

| 6 min read | 03 Nov 2025

Vulnerable customers: Using AI to enable good outcomes Vulnerable customers: Using AI to enable good outcomes

The Financial Conduct Authority expects financial services firms to support customers with characteristics of vulnerability. AI is a key tool for doing it.

| 6 min read | 03 Oct 2025

Article Consumer Duty: Driving growth through fair value and good outcomes

Explore how effective Consumer Duty implementation supports good customer outcomes, delivers fair value, and drives growth in the financial sector.

| 11 min read | 23 Jul 2025

Article FCA’s IAAT: Raising the bar for investment advice

FCA launches IAAT to assess investment advice suitability and disclosures, helping firms meet Consumer Duty and improve client outcomes.

Peter Lovegrove

| 5 min read | 20 Jun 2025

Article FCA’s pure protection market study – what to expect

The FCA’s pure protection market study aims to assess whether associated products provide fair value and promote good consumer outcomes.

| 6 min read | 22 May 2025

Episode 65 Reflecting on one year of the Consumer Duty

It’s been over a year since the financial services industry began embedding the Consumer Duty for existing products. The FCA’s relentless focus on good consumer outcomes is reshaping the landscape.