Trust across borders: enhancing control quality for global reporting

A global information services leader sought to provide customers with greater confidence in the integrity of its service controls through independent assurance reporting. It needed credibility across multiple regions, guidance through the attestation process and to meet evolving customer expectations.

The challenge

The company was facing growing pressure from key customers to provide formal attestation reports that verified the effectiveness of its internal controls. These reports had to align with regulatory and assurance expectations across both the EU and USA, creating a complex compliance landscape.

By engaging closely, we recognised that the client's goal extended beyond meeting external demands. They wanted to reinforce trust and demonstrate operational integrity across global markets.

How we helped

We guided the company through the requirements of ISAE 3402 and ISAE 3000/SOC 2 standards, carefully mapping the most relevant controls to the operational environment. Through a structured readiness assessment phase, we laid the foundation for successful Type 2 reports that met both regulatory expectations and customer demands.

Beyond delivering the reports, we worked collaboratively to tailor our approach, providing practical recommendations to enhance control quality, and strategic insights into the future skills and capabilities their team would need.

The results

Enhanced control quality and readiness means the company is now better positioned to meet global assurance demands and embed a forward-looking approach to governance and growth. Better internal understanding of rationale for governance maturity allows the purpose to drive synergies across the organisation to move towards centralised benefits saving time and money.