Alternatively, Grant Thornton
At Grant Thornton we do things differently - looking to the future, driving ambitious growth and pioneering positive change in our industry. Providing audit, tax and advisory services, we empower clients through strategic insight, curiosity, and genuine partnership. And we empower our people with real opportunity, an inclusive culture and work life balance. A true alternative.
With over 5,000 people in the UK, and a presence in 150 global markets, we're on an ambitious journey, from great to exceptional, and we need the best people to help us achieve our potential. And with that comes the opportunity to help redefine what our industry looks like, and what you want from your career.
Job Description:
Job description
Our Service Management team plays a critical role in ensuring the delivery of excellent IT services by the Information Systems department across the firm. This is achieved through the operation and continuous enhancement of our Service Management System, maintaining our ISO 20000 certification, and contributing to the upkeep of our ISO 27001 certification.
In this role, you will support the team by administering the Service Management platform that underpins our customer support portal and request management system and assist with administrative tasks related to the team's operations.
A look into the role
As an IT Service Management Assistant in the Information Systems department, you will:
· Support the Change & Release Manager with the administration involved in new initiatives and other release types
· Handle requests for new users and support groups in the current IT Service Management tool
· Help ensure timely updates to change, release, and problem records
· Follow up on the progress of actions resulting from post-implementation, post-incident, and other discussions
· Support with the logistics and arrangements around the ISO 20000 certification and surveillance visits
· Support with activities required to migrate the firm to a new IT Service Management (Case Management) tool · Help migrate supplier relationship documentation from Livelink to SharePoint
· Take an active role in the organisation and execution of operational discussions
· Have the opportunity to grow your network, expand your knowledge and develop your skillset in IT Service Management
Knowing you’re right for us
To join us as an IT Service Management Assistant, you must have strong communication skills in both written and verbal forms. You will also be able to demonstrate strong organisation skills including coordination, time management, planning, and attention to detail.
It would be great if you had some of the following skills, but don’t’ worry if you don’t tick every box, we’ll help you along the way.
· Experience of working in an IT support team
Knowing we’re right for you
Embracing uniqueness, the culture at Grant Thornton thrives on the contributions of all our people, we never settle for what is easy, we look beyond to deliver the right thing, for everyone. Building an inclusive culture, where we value difference and respect our colleagues helps our people to perform at the best of their ability and realise their potential.
Our open and accessible culture means you’ll interact with leaders who are interested in you and everything you bring to our firm. The things that set you apart, we value them. That’s why we give you the freedom to bring your whole self to work and pursue your passions inside and outside of work.
Beyond the job
Life is more than work. The things you do, and the people you’re with outside of work matter, that’s why we’re happy to look at flexible working options for all our roles, and we’ll always do our best to keep your work and life in balance.
The impact you can make here will go far beyond your day job. From secondments, to fundraising for local charities, or investing in entrepreneurs in the developing world, you’ll be giving back to society. It’s that drive to do the right thing that runs through our every move, grounded in our firm’s values – purposefully driven, actively curious and candid but kind.
We’re looking for people who want to contribute, spark fresh ideas and go beyond expectations. People who want to be able to proudly do what’s right, for the firm, our clients, our people and themselves. It’s how it should be.
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Celebrating our inclusive culture
