During nearly 25 years' consulting to major clients in the life and pensions and banking industries, I have helped them plan, design and deliver large-scale, IT-enabled change programmes. As a director in our financial services business consulting team, I lead the operational excellence capability, which helps clients to optimise their business operating models.
Latterly, I have focused on shaping and delivering sourcing and distribution deals to achieve cost reduction, service improvement and revenue enhancement. This has helped me establish a reputation as an authority on business process and IT outsourcing in UK retail financial services, enabling me to support clients in the financial services sector.
Outside work, my three very musical teenagers keep me busy, leaving a little time for interests in cooking, technology and photography.